Tourist Information Regensburg Schwanenplatz

Description

For visitors from all over the world, the Tourist Information at Schwanenplatz in Regensburg is a second point of contact. In addition to the Tourist Information on Rathausplatz, guests can also obtain comprehensive information about the UNESCO World Heritage city, book rooms and purchase tickets for city tours at Schwanenplatz. The Tourist Information is accessible without thresholds. Since the opening of the Haus der Bayerischen Geschichte museum, Schwanenplatz has become a much-visited place in Regensburg. The bus stop for coaches and the new barrier-free service building are convenient for travelers. Information in plain language is available in print and online, and information in German sign language is available at www.tourismus.regensburg.de.  Visitors can find information on barrier-free offers in the guide "Barrier-free through Regensburg" at the Tourist Information or at https://regensburg.de/leben/inklusion/barrierefrei-durch-regensburg.

Information on accessibility

Download short report as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities and wheelchair users".

 Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is a bus stop (bus stop Dachauplatz) of the local transport in 100 m distance.  
  • The nearest parking garage (Dachauplatz) is about 200 m from the Tourist Information.
  • The entrance to the building is step-free (max. 2 cm threshold).
  • All rooms and facilities that can be used and raised for the guest are accessible without steps. Door thresholds are max. 2 cm high.
  • Passages and doors are at least 115 cm wide. 
  • The information counter is 105 cm high at the lowest point. There is another, equivalent communication option available in a seated position.
  • Guided tours for people with disabilities are offered. 

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • Assistance dogs (companion dogs, guide dogs for the blind, etc.) may be brought into all relevant areas/rooms of the facility/offer. 
  • There is a local transport bus stop (Dachauplatz bus stop) within 100m. 
  • There are glass doors with no safety markings at a height of 40-70 cm and 120-160 cm.
  • The entrance area is recognizable by a tactilely perceptible change of flooring and visually contrasting with the surroundings. 
  • There are no visually contrasting or tactilely detectable floor indicators. 
  • Guided tours are available for people with visual impairments and for blind people. Pre-registration for the guided tour is required. 

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for deaf people".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is a local public transport stop (Dachauplatz bus stop) 100 meters away. 
  • There is no audio induction loop system at the counter. 
  • There are employees who have been trained as German sign language interpreters.
  • Guided tours for people with hearing disabilities and in German sign language are offered. Pre-registration for the guided tour is necessary.

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for with cognitive impairments".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is a local transport stop (Dachauplatz bus stop) within 100 m. 
  • The name or logo of the company/facility is clearly recognizable from the outside.  
  • The info counter is directly visible from the entrance door. 
  • Guided tours for people with cognitive impairments are held in plain language. 
  •  There are employees who have been trained as translators for simple language. 
Certified in the period: September 2022 – August 2025

Address & contact

Tourist Information Regensburg Schwanenplatz

Schwanenplatz
93047 Regensburg
Phone number: +49 941 507-4410
E-mail address: tourismus@regensburg.de
Website: www.tourismus.regensburg.de

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