Tourist Information Town Hall Square

Description

The Tourist Information in Regensburg is located in the heart of the old town in the historic Old Town Hall - a 15-minute walk from the main train station. The spacious Tourist Information is barrier-free accessible via an automatic door and has an electric lift. A lowered counter and an induction system are available. Visitors can find information about the city, a ticket service for events and guided tours, as well as tips for excursions. Consultations are possible on site, by telephone or by e-mail. The Euro key is available to borrow for a nearby restroom. Information in plain language is available in print and online, and information in German sign language is available at www.tourismus.regensburg.de . Information on barrier-free offers is available in the guidebook "Barrier-free through Regensburg" at the Tourist Information and at https://www.regensburg.de/leben/inklusion/barrierefrei-durch-regensburg.

Information on accessibility

Download short report as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities and partially accessible fwheelchair users".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is a stop (name: bus stop Altes Rathaus) of local transport in 100 m. 
  • All rooms and facilities that can be used and raised for the guest are accessible without steps (via lift).
  • Exterior paths have a maximum longitudinal slope of 7%. 
  • Doors are at least 80 cm wide. 
  • The lift is 89 cm x 104 cm. 
  • The entrance/access to the building is stepless (max. 2 cm threshold, if necessary via a ramp). (side entrance).
  • The counter/cash register is 85 cm high at the lowest point. 
  • There is another, equivalent communication possibility in a seated position.
  • A public disabled toilet for ladies is available at 90 m.

Guided tours

  • Guided tours are available for people with walking disabilities.
  • Guided tours are available for wheelchair users. 
  • Pre-registration for the guided tour is required. 
  • The entire route of the guided tour is step-free for wheelchair users. 
  • Mobile or fixed seating is available for people with walking disabilities to use during the tour.

 Some information on accessibility are listed below. For detailed information please see the evaluation report.  

  • There is a local transport stop (name: bus stop Altes Rathaus) within 100 m. 
  • The entrance area is recognizable by a tactilely perceptible change of flooring. 
  • The entrance area is visually contrasting to the surroundings. 
  • Assistance dogs (companion dogs, guide dogs for the blind, etc.) may be brought into all relevant areas/rooms of the facility/offer. 

Guided tours

  • Guided tours are offered for people with visual impairments. 
  • Guided tours for blind people are offered. 
  • Pre-registration for the guided tour is required. 

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with hearing impairment".

 Some information on accessibility are listed below. For detailed information please see the evaluation report. 

  • There is a bus stop (name: bus stop Altes Rathaus) of the local transport in 100 meters. 
  • There is an inductive hearing system at the reception / counter. 
  • Guided tours for people with disabilities are offered. 

Guided tours

  • Guided tours are offered for people with hearing disabilities. 
  • Guided tours are offered for deaf people in German sign language. 
  • Pre-registration for the tour is required. 
  • The tour guides are trained to conduct a tour for deaf people in German sign language. 
  • No guided tours with FM equipment are offered. 

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for with cognitive impairments".

Some information on accessibility are listed below. For detailed information please see the evaluation report.  

  • There is a stop (name: bus stop Altes Rathaus) of local transport in 100 m. 
  • Guided tours for people with cognitive impairments are offered. 
  • Guided tours for people with cognitive impairments are given in plain language.  
  • The name or logo of the company/facility is clearly recognizable from the outside. 
  • There is information in easy language (anlog and digital).
  • Information in plain language as accessible PDFs on the website. 
  • Brochures in plain language in the TI, as well as brochure "Barrier-free through Regensburg" online and in print. 
Certified in the period: August 2022 – July 2025

Address & contact

Tourist Information Regensburg Rathausplatz

Rathausplatz 4
93047 Regensburg
Phone number: +49 941 507-4410
E-mail address: tourismus@regensburg.de
Website: www.tourismus.regensburg.de

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